Customer Support Executive

What you'll do

• Make outbound calls to potential customers, builders, contractors, and developers.
• Handle customer inquiries via phone, email, chat, or other channels.
• Receive and handle inbound calls related to construction services and projects.
• Explain company services — residential, commercial, or industrial construction.

Leads, follow-up & coordination

• Generate leads and schedule site visits or meetings for the sales team.
• Follow up with existing clients on quotations, payments, and project updates.
• Maintain accurate call records and customer details.
• Coordinate with sales and project teams for smooth communication.
• Hit your targets — achieve daily and monthly calling and lead goals.

What you'll bring

• Minimum high school diploma (graduate preferred).
• Prior experience as a tele-caller or customer service executive — construction or real estate a plus.
• 3–10 years of experience in a customer support / tele-calling role.
• Strong communication in Tamil and English — Hindi a bonus.
• Basic knowledge of construction services or a willingness to learn.
• Objection handling — you keep a polite, professional tone under pressure.
• Basic computer knowledge — MS Excel, CRM, or call logs.

Preferred qualities

Tools & languages